NIKANOR BUSINESS LAB • LEADERSHIP AND COLLABORATION
DIFFICULT CONVERSATIONS AND FEEDBACK
DIFFICULT CONVERSATIONS CAN LEAD TO BETTER RELATIONSHIPS.
Practical training for managers and team leaders who want to give clear feedback, manage tension and conflict, and handle difficult conversations with confidence.
PRACTICAL TRAINING
TAILORED TO YOUR TEAM
REAL WORKPLACE SITUATIONS
IN PERSON OR ONLINE
WHY THIS TRAINING
A DIFFICULT CONVERSATION DOES NOT GET EASIER,
WHEN WE PUT IT OFF.
Managers face situations every day in which they need to say something uncomfortable. An employee is not meeting expectations, two colleagues are in conflict, certain behaviour is affecting the team negatively, or critical feedback needs to be given.
Putting things off rarely solves the problem. Unclear expectations, accumulated tension and unspoken feedback can gradually turn into conflict, lower motivation or performance issues.
Often, the problem is not what we need to say, but how to say it so that the conversation leads to change rather than defensiveness, blame or even greater conflict.
THE PROBLEM IS OFTEN NOT WHAT WE NEED TO SAY.
BUT HOW WE SAY IT.
The training helps managers have difficult conversations promptly, clearly and constructively — without unnecessary confrontation and without avoiding the issue.
UNCLEAR EXPECTATIONS
When expectations and responsibilities are not clear enough, problems can easily build up.
CRITICAL FEEDBACK
When you need to say something the other person probably does not want to hear.
TENSION AND CONFLICT
When tension between people or teams starts to affect work.
PERFORMANCE ISSUES
When results or behaviour do not meet expectations.
WHAT WILL YOU ACHIEVE?
CLEARER CONVERSATIONS. BETTER FEEDBACK.
COMMUNICATE CLEARLY
How to address difficult topics directly, without being aggressive or vague.
LISTEN BEFORE YOU RESPOND
How to understand what lies behind a reaction, behaviour or conflict.
MANAGE EMOTIONS
How to keep a conversation constructive, even when tension rises.
TURN CONVERSATIONS INTO ACTION
How to move from the problem to clear expectations, solutions and next steps.
AFTER THE TRAINING, PARTICIPANTS WILL BE ABLE TO:
Give clearer and more constructive feedback
Prepare and structure a difficult conversation
Address problematic behaviour without attacking the person
Respond with greater confidence to resistance, defensiveness or strong emotions
Manage conflicts before they escalate
Discuss underperformance clearly and professionally
Set specific expectations and agree on actions
Balance clarity, empathy and accountability
WHAT WILL WE WORK ON, AND HOW?
REAL SITUATIONS. PRACTICAL APPROACHES.
The training uses real situations in which managers need to give feedback, address a problem, manage tension or have a difficult conversation.
FEEDBACK
When you need to give feedback that the other person probably does not want to hear.
PERFORMANCE ISSUES
When results or behaviour do not meet expectations.
CONFLICT
When tension between people or teams starts to affect work.
DIFFICULT BEHAVIOUR
When certain behaviour needs to be addressed clearly and promptly.
EXPECTATIONS AND ACCOUNTABILITY
When you need to set boundaries, clarify responsibilities or ask for change.
EMOTIONAL CONVERSATIONS
When the other person responds with defensiveness, anger, silence or strong emotion.
UNDERSTAND THE SITUATION
We work with the real challenges faced by managers in your organisation.
PROVIDE PRACTICAL TOOLS
We introduce clear models for feedback, difficult conversations and conflict situations.
PRACTISE
Participants work with scenarios, case studies and role-play situations closely related to their actual work.
ANALYSE
We examine what works, what triggers resistance and how a different approach changes the conversation.
TRY AGAIN
Participants adjust their approach and try a different strategy.
APPLY IT AT WORK
Each participant identifies how they will apply what they have learned in a specific situation within their team.
THIS IS NOT TRAINING IN “THE RIGHT PHRASES”.
Participants practise how to prepare for the conversation, define the problem, listen, respond to resistance and arrive at a clear next action.
WHO IS IT FOR?
FOR PEOPLE WHO HANDLE DIFFICULT CONVERSATIONS AND MANAGE PEOPLE.
The training is suitable for professionals who give feedback, manage performance, tension and conflicts, or need to influence people and results.
MANAGERS
For people who manage teams, performance and results every day.
TEAM LEADERS
For people who lead teams and need to give clear feedback and address problems promptly.
NEW MANAGERS
For people who need to give feedback and conduct performance discussions for the first time.
HR AND PEOPLE MANAGERS
For professionals who support managers and teams in sensitive and difficult situations.
PROJECT MANAGERS
For professionals who manage tension, responsibilities and differing expectations.
SENIOR SPECIALISTS
For people who lead or influence others without necessarily holding a formal management role.
CHOOSE A FORMAT THAT FITS YOUR TEAM
HALF-DAY PRACTICAL WORKSHOP
FULL-DAY PRACTICAL PROGRAMME
TAILORED PROGRAMME FOR MANAGERS
Developed around specific situations, management levels and the organisation’s culture.
It can be part of a broader management development programme.
YOUR PEOPLE. YOUR SITUATIONS. YOUR CONVERSATIONS.
EVERY TRAINING STARTS WITH YOUR REAL SITUATIONS.
We do not believe that the same scenario works for every organisation.
Before the training, we clarify which conversations and situations are most difficult for your managers and what you want them to start doing differently.
WHICH CONVERSATIONS ARE THE MOST DIFFICULT?
We identify which situations create the greatest difficulties for your managers.
WHERE DO CONFLICTS ARISE?
We identify the situations in which tension and conflict arise most often.
HOW IS FEEDBACK GIVEN?
We look at how feedback is currently given and which performance issues are difficult to address.
WHAT DO YOU WANT TO CHANGE?
We clarify what you want managers to start doing differently after the training.
Based on this, we tailor the exercises, case studies and role-play situations to the real challenges in your organisation.
OUR APPROACH
UNDERSTAND
We identify which conversations and situations are most difficult for your managers.
ADAPT
We tailor the programme, exercises and scenarios to your organisation.
PRACTISE
Participants practise skills through realistic situations and role-play cases.
APPLY
We turn what has been learned into a concrete approach to real workplace conversations.
YOUR PEOPLE. YOUR SITUATIONS. YOUR CONVERSATIONS.
DIFFICULT CONVERSATIONS AND FEEDBACK
IS THERE A CONVERSATION EVERYONE IS PUTTING OFF?
LET’S HANDLE IT BETTER.
Difficult conversations are part of managing people. The question is not whether we will need to have them, but how we will handle them.
Tell us what situations your managers are facing. We will develop practical training based on the real conversations, conflicts and challenges in your organisation.
TAILORED PRACTICAL TRAINING
Content based on real situations faced by your managers
BULGARIAN / ENGLISH
A format tailored to your organisation’s needs
ON-SITE OR ONLINE
Delivery based on your team’s preferences and arrangements
ENQUIRE ABOUT TRAINING
TELL US ABOUT YOUR TEAM
Briefly share what you want to achieve. We will contact you to clarify your objectives and the most suitable training format.
LET`S BEGIN
START YOUR
TRAINING
Be inspired and make your request: we will guide you in your path to excellence!
INSPIRATION, LEARNING,
SUCCESS
YOUR PATH TO EXCELLENCE
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